BATA CLUB FAQs
What is Bata Club program?
Bata Club is a card-less rewards program launch to rewards shoppers on their purchases with Bata.
What are the application requirements for the program?
Bata Club program is open to individuals, residents and non-residents of Malaysia and aged 18 years and above at the time of application.
Can I use Bata Club program at other country?
No. The Bata Club program is limited to Bata Stores in Malaysia and bata.com/my.
Is this program available in all Bata stores?
The program is available in all Bata stores and bata.com/my in Malaysia.
Is there a need for renewal?
No. Application to the program is a 1-time action that entitles you to become a Bata Club member.
How do I update on any change of my personal particulars?
Please inform the change at Cashier counter of the participating Bata stores in Malaysia or Email to mybata.club@bata.com or update at bata.com/my
How do I join and what information do I need to give you to join the Bata Club?
You may apply for Bata Club membership at participating Bata stores or bata.com/my. To join the Bata Club, you are required to provide your name, gender, and mobile number. After registering, you’ll get bonus points if you choose to share additional information with us.
Do I have to pay a fee for Bata Club membership?
No, there is no membership fee for Bata Club.
Can I use an overseas registered mobile number to register to become a member?
No. You will need to have a Malaysian mobile number registered to the telcos in Malaysia.
Where can I collect Bata Club points from?
Points can be collected at Bata stores nationwide and bata.com/my.
When can I start collect points?
You can start collect points as soon as you receive the SMS / Email confirmation from your first time of registration.
How long is my tier valid?
The Silver and Gold tiers have a validity of 12 months, starting from the day you reached the higher tier. To remain or upgrade your tier, you must have certain spending threshold within the next 12 months.
Is there any expiry date to my Bata Club points?
Yes. You can check the expiry date for your points with the staff at the cashier counter at Bata stores or bata.com/my. Your points earned from every transaction will expire 12 months after issuance while your bonus points such as tier upgrade bonus , welcome enrolment bonus , profile update bonus, milestone bonus, VOC survey bonus and any other campaign bonus points will expire 3 months after issuance.
Can I keep track of my Bata Club points expiry?
Yes. You can check with the staff at the cashier counter at Bata stores.
Can I change my mobile number?
You can raise the request of change of the mobile number by visiting any store to raise the request of change of mobile number or email request to mybata.club@bata.com. Change request of mobile number is not available for customer who purchase on bata.com/my
What happens to my points when I return or exchange merchandise I have bought?
Your points on that purchase will remain in your account. If you are paying additional money via card / cash, then points against additional paid amount will be credited into your account.
Can I collect points on tender sales?
Yes, you can collect points if you are buying on the list price. If there are additional discounts due to bulk purchase, this is not allowed.
When and how do I redeem my points?
You can redeem points when you have accumulated a minimum of 500 points for redemption at the stores or bata.com/my. You will receive RM15 off for every 500 points.
At the stores, redemption of points can be redeemed by informing the staff at the cashier counter who will send a redemption request on your behalf to our server. This will issue a validation code via SMS to you. The SMS containing a unique one-time password (OTP) will be send to your registered mobile number and you need to show this code to redeem the points. The redemption code will be valid for one time use only after the issuance.
Is there any expiry date to my Bata Club e-voucher?
Yes. E-voucher redemption expiry is 1 month from the date of issuance such as, Birthday vouchers, welcome vouchers.
When is Bata Club program not valid?
Bata Club program is not valid for e-voucher purchases, online purchases, and corporate purchases.
Is Bata Club points transferable?
No. Bata Club points cannot be transferred to another mobile number or exchanged for cash.
How many accounts can one person have?
Each person is entitled to one Bata Club program account tag under the person’s mobile phone number. Your mobile number is considered as your unique identification which also uses as member ID.
How can I contact Bata Club?
You can email to mybata.club@bata.com or visit participating Bata stores.
How do I cancel my membership?
To cancel your Bata Club membership, by writing in to mybata.club@bata.com . Once membership is canceled, you will no longer be able to use the Bata Club or enjoy all the benefits and privileges of the programme.